Find and review an order
Open Orders. Use the available search and filters, then open an order to see its items, customer details, delivery information and checkout answers.
Check product choices and personalisation before preparing the order. If you cannot find an order, check the filters, including whether demo orders are hidden.
Update fulfilment
Use the order’s status controls as you prepare and complete the order. Add tracking or delivery details where available so the customer can follow the shipment.
Only mark an order fulfilled when you have completed the delivery or handover appropriate for what was sold.
Refunds are handled in your payment provider
Changing an order to Refunded in ShopWaka does not send money back to the customer. Arrange the actual refund through the payment provider, then update the order status to keep your records accurate.
For a return or cancellation request, review your store’s published policy and the order details before taking action.
Export and usage
Use the order export option when you need a CSV of matching orders. Export filters may differ from the rows currently visible on screen.
Deleting, cancelling or refunding an order does not restore the monthly live-order slot it used.