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Set up shipping and checkout questions

Add delivery choices for physical products and collect the information you need with an order.

Written by Ben

Add a shipping method

  1. Open Products → Shipping.

  2. Add a shipping method with a name customers will recognise and the charge you want to apply.

  3. Choose which products or categories it applies to, and add exclusions if needed.

  4. Save, then check it with a matching physical product in your storefront cart.

Digital products do not require shipping. For a mixed cart, check the delivery choices for its physical items. If a method does not appear, review its product and category selections, exclusions and active setting.

Add an order question

Open Products → Checkout fields. Add a field, choose its type, give it a clear label and decide whether an answer is required. Choose the products or categories it applies to, then save.

Use checkout fields for information needed for the order. Use a product’s Customer options for choices specific to that item, such as a size or personalised message.

Test before sharing your store

Try checkout with products that should show the field or delivery method, and products that should not. Category targeting uses the categories selected in the rule, so check sub-categories too.

Your plan limits the number of shipping methods and checkout fields. See Settings → Plan usage for your allowance.

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