Get help with your store or an order

Open the chat button on the main ShopWaka website or in your dashboard. You can also use the dashboard help menu to find support options.

Include your store name or storefront address, the page you were using, what you expected to happen and what happened instead. An error message or screenshot is helpful. For an order issue, include the order number if you have it.

Please do not send passwords, payment-provider secret keys or full card details. Crop or cover unrelated customer information in screenshots.

For delivery, returns, product questions or a refund request, contact the store you bought from using its published contact details or your order confirmation. Each store manages its own products, fulfilment and policies.

Check your confirmation email for the order number and any tracking or download information. If you cannot find the email, check your spam or junk folder and confirm the email address used at checkout.

If a payment appears to have gone through but you did not see an order confirmation, check your email and order history before trying to pay again. Include those details when you contact support.