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Add product choices and personalisation

Let customers select options such as size or colour, or provide a personalised message.

Written by Ben

Customer options let shoppers tell you which version of a product they want or provide information needed for that product.

  1. Open a product in Products → Catalogue.

  2. Find the Customer options section.

  3. Add an option and give it a clear label, such as Size, Colour or Personalised message.

  4. Choose the option type and add any choices or other details shown in the editor.

  5. Set whether an answer is required, then save the product.

Test the choices

Open the product through View store. Try the choices as a customer and check that required options cannot be skipped.

Use short, specific labels and explain any restrictions in the product description. For example, tell customers the maximum length of an engraving or which colours are available.

Find the customer’s selection

Selections are attached to the item in the cart and the resulting order. Check the item details in Orders before preparing or fulfilling it.

Do not assume that a product choice creates separate stock or a different price. Check the product’s saved stock and pricing settings when planning what you can sell.

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